REFUND POLICY

This Refund Policy applies to YBPcosmetics.com

LAST REVISION: 17-02-2017

 

Your trust is the Most important thing to us! We’ll try our very best to get your order right the first time.

If you decide to cancel your order after making a payment, and before shipment, you can do so. Your entire order amount will be refunded. Once we initiate your refund, it will usually take up to 7 working days for your Bank to credit the funds back to your account. You will not be charged any fee for the cancellation.

Unfortunately, an order cannot be cancelled once the item has been shipped to you.

To cancel your order, please send us an email before 3pm on the next day after your purchase to shop@ybpcosmetics.com. In the Subject write “Cancel Order” and mention your Order Number in your message. We will process your cancellation asap!

Please see our Shipping Policy for further details regarding undelivered COD orders.

If you believe you have received a product that has some kind of major manufacturer defect, please write us an email within 48 hours of delivery to shop@ybpcosmetics.com. In the Subject write “Replacement” and mention your Order Number in your message. Also please include a description and photos of the defect. If there is indeed some genuine manufacturer error, we’ll send you a replacement as soon as possible. We want you to be satisfied with our products!

Improper Use: Regarding Mold…Mold can only happen if the Sponge is not cleaned and dried properly. We send proper instructions with our products for cleaning, keeping, and air-drying the sponge. We cannot replace Sponges if they develop mold from improper use. If you are a first time customer, we understand this might be a new concept for you, so we will allow a 1 week period from delivery to report to us any problems you might have. If we find you have a genuine problem, then we will send a replacement.